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Rated 3.86/5 based on 594 customer reviews

She said I’ll give this to a manager & pretty much ended the call.

Your customer service or whoever handles your complaints is HORRIBLE!

When they finally arrived, ONE OF THEM WAS THE WRONG SIZE!!! Reply Hello my name is Lisa & my phone number to be reached at is 734-xxx-xxxx or 734-xxx-xxxx.

We are now going into month number 2 and have NO IDEA when we will receive the right blind. I don’t know my account number as it has been since 2012 since my carpet was installed.

Public relations is HUGE to a company & whoever handles it should be aware of how your customer service or employees handle your company’s calls & procedures!

Thank you in advance for reading this complaint………..

It was supposed to be a manager, because I already talked to a supervisor, & of course it wasn’t! It was supposed to be a good quality carpet & it looks ABSOLUTELY HORRIBLE!

It’s snagged everywhere & the seams are all coming up & there’s patches of carpet missing there.

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Be sure to mention Headquarters in the subject line for further assistance. The second bathroom isn’t much better, missing and sloppy grout and chalking work, chips on both sides of the toilet and filled with grout, chalking used to fill in from where the bedroom base board ends and the tile baseboard starts because of the unfinished work.

By 1965, the company had expanded its services to include cleaning and installing carpets and drapes. In 2003, the company was sold and it changed its name to Empire Today.

The company operates a chain of flooring and drapery service, which includes the installation of carpet, hardwood flooring, and window treatments.

Floor Covering Weekly has named Empire their #1 or #2 seller of flooring and home improvement services between 20.

The company has more than 75 locations and has served more than 1 million customers.

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